Cluster General Manager
Sharm Plaza Hotel & Resort | Red Sea Hotels (May 2024 – Present)
- Managed two properties: Sharm Plaza & Sharm Resort that feature a total of 623 rooms.
- Elevated total hotel revenues by 80% within the first year. Maintained profitability while reducing operational costs by 29% without compromising service quality.
- Spearheaded a comprehensive modernization initiative that encompassed property renovations, operational upgrades, new dining venues and brand repositioning. Managed CapEx projects valued at over $300k, enhancing the property aesthetic and guest experience, resulting in a 17% increase in customer retention.
- Implemented targeted training programs of a diverse team of 572 individuals and initiated strategic hiring practices aimed at reducing turnover rates by 65% and elevating employee performance.
- Developed a sales and revenue management strategy that attained a constant 73% Italian market penetration in RevPar via ADR during peak periods.
- Exceeded satisfaction scores through GSS, OTAs and NPS by 48%, awarded Manager of the year in 2024 by the Herald Tribune.
Ghazala Beach & Gardens | Red Sea Hotels (April 2018 – May 2024)
- Directed operations for Ghazala Beach and Ghazala Gardens, encompassing 542 rooms, with a focus on strategic planning, financial performance, and guest satisfaction to drive revenue growth and operational excellence.
- Developed and implemented business strategies to enhance occupancy rates and ADR which elevated revenue by 28%.
- Reduced annual operating costs by 21% through innovative procurement tactics, staff training, and efficient rostering.
- Ensuring compliance with health, safety, and environmental regulations, while maintaining high standards of service which resulted in a 38% increase in the annual GSI.
- Fostered robust relationships with corporate clients and local businesses, resulting in enhanced repeat business and a 30% year-over-year increase in corporate bookings.
- Developed and sustained a culture of excellence among staff, leading to a 25% reduction in turnover through mentorship and career development initiatives.
Director of Banquet Operations
Radisson Blu Royal Garden, Trondheim, Norway (May 2015 - March 2018) 
Operations Manager
Sharm Plaza Hotel (August 2013 - April 2015)
Managing 683 Bedrooms, 8 restaurants, 6 bars. Room service, 2 meeting rooms and a conference center.
Director of Food & Beverage
Monte Carlo, formerly The Ritz-Carlton Sharm el-Sheikh (February 2011 – August 2013)
Managing 320 upscale hotel rooms and overseeing dining services at a main restaurant offering a diverse range of buffet options. Managed 6 bars, orchestrated events in 2 banquet rooms for up to 650 guests, and provided high-quality in-room services alongside a VIP royal lounge.
Food & Beverage Manager
Tropitel Naama Bay Hotel, Sharm el-Sheikh (April 2009 – January 2011)
Overseeing 2 main restaurants offering Buffets in addition to Mexican, Italian, Indian, Seafood, Lebanese, à la carte restaurants, 7 bars, a banquet room accommodating 1000 guests, room services, VIP club lounge and discotheque.
Food & Beverage Manager
Three Corners Kiroseiz (August 2007 – April 2009)
Beverage Manager
Crown Plaza (IHG), Sharmel-Sheikh (June 2006 – August 2007)
Tasks include menu planning, managing inventory and supplies, and ensuring compliance with health and safety regulations. The role also involves recruiting, training, and supervising staff, handling customer inquiries and complaints, and monitoring financial performance.
Beverage Manager
Steigenberger Hotel Taba (May 2005–2006)
Responsible for maintaining departmental data accuracy, staff recruitment and training, inventory oversight, and budget management.A one-month taskforce in Steigenberger Hamburg, Germany.
Maître d'hôtel
Hilton Sharm Waterfalls (1996-2005)
Multiple locations and positions within the Hilton brand including Hilton Fayrouz, Hilton Taba, Hilton Creek Dubai (Task force) and Hilton Sharm Waterfalls.
- Led a team that executed high-profile events such as international conferences, celebrity weddings, and corporate galas, with over 1,000 attendees per event.
- Increased annual banquet revenue by 24% over a 2-year period.
- Successfully managed over 300 events per year, averaging 50 events per month with a guest satisfaction rating of 4.8/5 based on post-event surveys.
- Reduced operational costs by 15% through process improvements, renegotiating vendor contracts, and implementing more efficient staffing strategies.
- Increased repeat business by 37% through the introduction of loyalty programs and customized event packages.
Operations Manager
Sharm Plaza Hotel (August 2013 - April 2015)
Managing 683 Bedrooms, 8 restaurants, 6 bars. Room service, 2 meeting rooms and a conference center.
Director of Food & Beverage
Monte Carlo, formerly The Ritz-Carlton Sharm el-Sheikh (February 2011 – August 2013)
Managing 320 upscale hotel rooms and overseeing dining services at a main restaurant offering a diverse range of buffet options. Managed 6 bars, orchestrated events in 2 banquet rooms for up to 650 guests, and provided high-quality in-room services alongside a VIP royal lounge.
Food & Beverage Manager
Tropitel Naama Bay Hotel, Sharm el-Sheikh (April 2009 – January 2011)
Overseeing 2 main restaurants offering Buffets in addition to Mexican, Italian, Indian, Seafood, Lebanese, à la carte restaurants, 7 bars, a banquet room accommodating 1000 guests, room services, VIP club lounge and discotheque.
Food & Beverage Manager
Three Corners Kiroseiz (August 2007 – April 2009)
Beverage Manager
Crown Plaza (IHG), Sharmel-Sheikh (June 2006 – August 2007)
Tasks include menu planning, managing inventory and supplies, and ensuring compliance with health and safety regulations. The role also involves recruiting, training, and supervising staff, handling customer inquiries and complaints, and monitoring financial performance.
Beverage Manager
Steigenberger Hotel Taba (May 2005–2006)
Responsible for maintaining departmental data accuracy, staff recruitment and training, inventory oversight, and budget management.A one-month taskforce in Steigenberger Hamburg, Germany.
Maître d'hôtel
Hilton Sharm Waterfalls (1996-2005)
Multiple locations and positions within the Hilton brand including Hilton Fayrouz, Hilton Taba, Hilton Creek Dubai (Task force) and Hilton Sharm Waterfalls.